FAQ
Frequently asked questions
Can't find your answer? Call 678-250-3438 or send us a message.
Getting started
What services do you offer?
Nutrition counseling and medical nutrition therapy for weight management, diabetes, heart health, digestive health, PCOS, thyroid, kidney disease, prenatal and postpartum nutrition, sports nutrition, eating disorders and more.
Who will I be working with?
A registered dietitian. Our team is led by founder Parul Shah, RD, and includes dietitians with hospital, dialysis, pediatric and outpatient experience.
How do I schedule an appointment?
Book online any time, or call 678-250-3438. You can choose an in-person visit in Suwanee or Lawrenceville, or a video visit.
Do you offer virtual visits?
Yes. Secure video visits are available in 25 states through our HIPAA-compliant Healthie portal.
What happens at my first visit?
Your dietitian reviews your medical history, eating habits, lifestyle and goals, then you set realistic goals together and leave with a personalized plan.
Insurance & payment
Do you accept insurance?
Yes. We are in-network with Aetna, Ambetter, Anthem/BCBS, Cigna, Humana, Medicare, Meritain Health, Oscar, UnitedHealthcare and UMR.
What payment options do you accept?
Credit and debit cards, HSA and FSA cards. Self-pay rates and package discounts are available. Call us for current pricing.
What is your billing promise?
If insurance denies a visit after the fact, you are not billed for it. You will never pay more than your estimate for visits before we confirm your costs. See the insurance page for full details.
Your plan
Will I get a personalized nutrition plan?
Yes. Every plan reflects your health conditions, food preferences, culture, budget and schedule.
Can you work with dietary restrictions?
Yes. We regularly support gluten-free, dairy-free, vegetarian, vegan, Jain, halal and other eating patterns.
How many sessions will I need?
It depends on your goals. Most people meet every week or every other week at first, then keep checking in as habits become routine. Coverage for follow-ups depends on your plan, and we check it for you.
Do you provide meal plans and recipes?
Yes, along with grocery tips and practical tools. You can also log meals in the Healthie app for feedback from your dietitian.
Is there support between visits?
Yes. Existing patients can message their dietitian through the secure Healthie portal.
Ready to feel better? Most visits are covered by insurance.
Book online in about two minutes, or call 678-250-3438. Visits in Suwanee, Lawrenceville or by video.